Shipping policy

Shipping Policy

Welcome to YUD Hair Extensions! We’re committed to delivering your orders safely, quickly, and affordably. Please review our shipping guidelines below.

1. Order Processing

Processing Time: All orders are processed within 1–2 business days (excluding weekends and UK public holidays).
Order Cut-Off: Orders placed before 2 pm GMT on a business day will enter processing the same day; orders placed after 2 pm GMT begin processing the next business day.
Order Confirmation: You will receive an email confirmation when your order is placed and another when it ships, including tracking details.

2. Domestic Shipping (United Kingdom)

Service	Cost	Delivery Estimate*	Tracking & Insurance
Standard (Royal Mail 2nd Class)	£3.95 (free on orders over £50)	2–4 business days	Tracking via email
Express (Royal Mail 1st Class)	£5.95	1–2 business days	Tracked & insured
Next-Day Courier	£9.95	Next business day**	Fully tracked & insured

*Delivery estimates begin once your order has shipped.
**Order placed by 2 pm GMT Monday–Thursday.

3. International Shipping

Region	Service	Cost	Delivery Estimate	Customs & Duties
Europe	Tracked Economy	£9.50 (free on £100+)	5–10 business days	Customer responsible
North America	Tracked Standard	£12.95 (free on £150+)	7–14 business days	Customer responsible
Rest of World	Tracked International	£15.95 (free on £200+)	10–21 business days	Customer responsible

Important: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These are not included in our shipping rates and must be paid by the recipient upon delivery.

4. Tracking Your Order

Once your order ships, you’ll receive an email with a tracking link.
You can also log in to your YUD account and view Order History to see real-time status updates.

5. Shipping Delays & Exceptions

Delays: Unexpected carrier delays (weather, customs hold-ups, high-volume periods) are occasional but beyond our control. We appreciate your patience and will assist in locating any delayed shipments.
Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at support@yudextensions.com. We cannot guarantee changes once an order has shipped.

6. Lost or Damaged Packages

Lost Packages: If tracking shows your package as delivered but you haven’t received it within 3 days, please let us know. We’ll work with the carrier to locate it or issue a replacement.
Damaged Packages: Inspect your shipment upon arrival. If the outer packaging is damaged or the product inside is defective, email support@yudextensions.com within 48 hours with photos of the damage. We’ll arrange a prompt replacement or refund.